Service Desk

service desk
Let us take care of your everyday IT headaches and allow your internal staff to focus on your business.

Our service desk is built upon our excellent customer service along with our expertise with all IT related aspects. For instance, we provide a level of support and maintenance that is tailored specifically to your business needs. Our staff consists of some of the most talented people in the IT industry, who strive to exceed client expectations both technically and in their service. The Service Level Agreement (SLA) we offer is comprehensive and custom designed to ensure that we are catering to the needs and budget of your business.

Features

  • Remote and online support
  • 24/7 Support for 365 days per year
  • Service and response time assured in the SLA
  • Full managed automated ticketing system
  • Network integration
  • Cost efficient plan
  • Optional monitoring of servers and infrastructure
  • ITIL and ISO complaint
1
skilled engineers
1
tickets received in 2019
1 %
first response rate

Benefits

SATISFACTION

Increase employee satisfaction and self-efficacy by removing the burden of menial IT related tasks.

INCREASE FLEXIBILITY

Reduce fixed costs associated with maintaining an internal help desk, giving you flexibility to focus on other initiatives.

EFFICIENCY

Our technicians deal with these tasks everyday and specialise in resolving matters in the most efficient manner.

Talk to us today

Contact us today to see how we can best assist your business needs.