Service Desk

additional it support

Help Desk Support

As a reputable Managed Service Provider, we have built our service desk upon excellent customer service along with our IT expertise across a variety of fields. We provide a level of support that is specifically tailored to the needs of your business.

two ladies struggling with IT problems with laptop
support your staff

Multiple Benefits

remote and online support

Phone, email and remote support to make sure you can reach us when you need to.

24/7 Available Support

Despite the timing of your IT issue, our technicians are available to help 24/7/365.

assured response time

Our customised SLA’s deliver an assured response time that you can rely on.

automated ticketing system

We use a leading IT Business Management Platform that is born in the cloud.

monthly reporting

Detailed reporting provided to our customers that focus on performance and quality.

escalation process

Prioritization, assignment and monitoring of tickets for a fast resolution.

our service desk

How We Shape Up

Excellent Track Record

We're pleased to offer a range of Level 1, 2 and 3 support to a variety of businesses to assist with IT troubleshooting.

15,000+ Tickets

In 2019 alone, our Service Desk team successfully closed more than 15,000 lodged customer tickets.

40+ Years of Experience

Our Service Desk team combined offers more than 40 years of experience in the field of IT support.

97% Response Rate

Our SLA's provide an assured response time, where our team is at an effective 97% response rate.

Want to know more?

Let us help you find the right IT support package to assist your business. Reach out to us today for a chat.