Service Desk

Solve your everyday IT headaches.

As a reputable Managed Service Provider, we have built our service desk upon excellent customer service along with our IT expertise across a variety of fields. We provide a level of support that is specifically tailored to the needs of your business.

  • A team of skilled technicians that are based locally in Western Australia.
  • Resources available to provide Level 1, 2 and 3 technical support.
  • Built with an ITIL based service methodology to provide excellent service.
  • Highly customised Service Level Agreements (SLAs) to cater for your requirements and budget.
  • A natural extension of your internal IT capabilities.
1
skilled technicians
1
customer tickets in 2019
1 %
FIRST RESPONSE RATE

Multiple Features

technical-support

Remote and Online Support

Phone, email and remote support to make sure you can reach us when you need to.

time

24/7 Available Support

Despite the timing of your IT issue, our technicians are available to help 24/7/365.

security

Assured Response Time

Our customised SLA’s deliver an assured response time that you can rely on.

computing

Automated Ticketing System

We use a leading IT Business Management Platform that is born in the cloud.

seo-report (1)

Monthly Reporting

Detailed reporting provided to our customers that focus on performance and quality.

priority

Escalation Process

Prioritization, assignment and monitoring of tickets for a fast resolution.

Interested in learning more? Reach out!

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