Steps to Office Document Recovery

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By Matthew Bunch

The other day, one of my wife’s classmates from university had sent her a message pleading for assistance in finding a document which had accidentally been misplaced or lost.

I jumped at the opportunity to investigate and hopefully find out what had gone wrong and assist with the document recovery. She sent me her TeamViewer ID and I began looking for this missing document.

First place I decided to investigate which can be seemingly obvious; was to check her recent files within Microsoft Word, sometimes a document could simply be misplaced, this is a good place to start.

File > Open (Recent is select by default)

You should also notice that at the bottom of the screen here is an option to Recover Unsaved Documents:

Both Excel and PowerPoint have these features as another example:

From here you can run a search in the default explorer window which is normally under:

C:\Users\########\AppData\Local\Microsoft\Office\UnsavedFiles

However, you can also search other places such as:

C:\Users\######## \AppData\Roaming\Microsoft\Word

Using these methods we were able to locate the and recover the unsaved document from 2 days prior which seemed to have been lost due to a crash/fault, we loaded up the unsaved document and saved this to her OneDrive which she had been provided an account for by the University.

Another good feature using OneDrive and storing your documents is being able to use AutoSave;

AutoSave is a new feature available in Excel, Word, and PowerPoint for Microsoft 365 subscribers that saves your file automatically, every few seconds, as you work.

AutoSave is enabled by default in Microsoft 365 when a file is stored on OneDrive, OneDrive for Business, or SharePoint Online.

Working at Diverse we see how frequent documents and other forms or data are lost due to a lack of backups or disaster recovery strategies. It’s safe to say that IT disasters do occur, whether its incidents such as ransomware, cyber-attacks, system failures or even simple human error to name a few. Learn more about why it’s essential to have a these strategies in place and how Diverse can assist here.